Resources

Notes from the desk.

Writing on agent inboxes, delegated email work, approvals, workflows, and the systems around AI agents that send and receive email.

How Fast Should You Respond to Inbound Leads?

Lead response speed matters because the first useful reply often decides whether a buyer keeps moving or goes quiet.

Approval gates should match risk: let agents prepare routine work, then hold sensitive sends and actions for human review.

Human-in-the-loop email automation lets agents prepare and advance work while people keep authority over sensitive steps.

Triage decides what a message means and what should happen next. Routing only moves it somewhere.

AI email routing should decide the owner, action, and record of a message, not only forward it to another address.

A shared inbox helps people collaborate. An agent inbox gives delegated work its own address, scopes, automation, and audit trail.

A personal inbox mixes identity, reputation, memory, and authority. Delegated AI email work needs its own boundary.

An agent inbox is a dedicated email workspace where an AI agent can receive, send, act, and leave a record.