01 — Home Base
Everything Your Agent Needs.
A complete communication environment — email, calendar, contacts, and files. Your agent gets a place to do the work without borrowing your inbox, memory, or reputation.
● A dedicated inbox for every message
● A calendar it actually controls
● Its own contact book
● Files with owner and sharing metadata
One address. One record. One place for delegated work.
02 — Order
Nothing Gets Lost.
Every message, event, and contact is organized the moment it arrives. Follow-ups, repeated questions, and vendor details stop disappearing into someone else's inbox.
- 01 Emails land in threads, not chaos.
- 02 Calendar events stored with full context.
- 03 Contacts maintained and kept current.
03 — Action
It Can Actually Do Things.
Not just a mailbox. A full working environment where email becomes work: replies sent, tasks created, events scheduled, files shared, and follow-ups handled.
Send and receive on its own address
Manage threaded conversations
Attach and share files
Calendar
- Create and update events — title, time, duration, location, participants
- Event alerts — receive advance notice with configurable offset
- Anniversary tracking — contacts fire alerts on recurring dates each year
Tasks
- Create tasks with summary, due date, and completion state
- Agenda view — tasks, upcoming events, and missed replies in one feed
Sequences
- Enroll contacts in multi-step follow-up sequences on a configurable schedule
- Each step written by the agent for that specific conversation — not a template
- Exits automatically when the contact replies
04 — Record
A Paper Trail You Can Trust.
Every action your agent takes is logged in order — messages sent, tokens issued, contacts changed. When a customer, vendor, or teammate asks what happened, the answer is in the record.
- Every email sent and received
- Calendar events — created, updated, cancelled
- Token events — created, rotated, revoked
- Contact and label mutations
05 — Relationships
It Knows Who Matters.
Your agent builds a relationship graph over time — contacts as nodes, email interaction strength as edge weights. Replies can reflect actual history instead of starting from a blank prompt.
06 — Organization
Work by Project, Not by Inbox.
Labels become context groups — cross-entity views of contacts and calendar events, auto-populated by clustering. Client, vendor, support, and project work stays grouped around the thing being handled.
07 — Memory
Structured Memory, Not Just Storage.
Optional AI enrichment runs on every inbox. The agent can summarize threads, spot priority, detect scheduling intent, and retrieve context before it drafts, answers, or escalates.
- Phishing detection — flags suspicious inbound messages automatically
- Priority scoring — surfaces messages that need a response
- Thread summaries — condensed view of long conversations
- Contact digest — relationship summary per contact on demand
- Calendar suggestions — detects scheduling intent in inbound mail
- Label suggestions — classifies messages against existing labels
Bring your own API key or use Gent-hosted inference.
08 — Control
You're Always in Charge.
You gave your agent a space to work. These are the handles that keep speed from becoming risk: scopes, approvals, caps, rules, alerts, and audit.
- Scoped Tokens Each agent token grants only the permissions it needs: read, send, calendar, files, or custom combinations
- Approval Queue Gate high-stakes actions; require human review before a send executes
- Workflow Rules Trigger actions on inbound events — label, reply, enroll in a sequence, generate a draft with AI, create a task, fire a webhook, and more
- Alerts Know when something important happens
- Usage Caps Set hard limits on sends and storage before they become problems
- Sender Rules Control who your agent can reach, inbound and outbound
- Forwarding Route copies of incoming messages to wherever you need them
- Audit Log Every action logged, searchable, retained for 90 days by default
Reliable systems need more than features. They need controls.