Privacy

What we collect

gent.mx is operated by Gent MX. We collect account, tenant, inbox, domain, billing, usage, security, and support information needed to operate the service.

Inbox content, contacts, files, calendar data, automation settings, audit events, and API-token activity are processed when you or your authorized users use the service.

When you pay through Paddle, we may receive Paddle customer, subscription, transaction, invoice, refund, and checkout identifiers needed to provision access, reconcile billing, and support your account.

How we use data

We use data to provide inbox hosting, message delivery, API access, automation, approvals, support, abuse prevention, billing, security, and compliance controls.

We do not sell customer data. We do not use customer content to train general-purpose AI models.

Payments

Paddle may act as merchant or reseller of record for purchases completed through Paddle checkout. In that role, Paddle may process buyer, payment, tax, subscription, invoice, refund, fraud-prevention, and buyer-support information under its own terms and privacy notice.

We do not store full card numbers or card security codes. Payment details are handled by Paddle or another payment provider.

AI processing

When AI features are enabled, content may be processed to classify, summarize, extract, or route information for the requested workflow.

AI processing is governed by tenant configuration, user consent where required, audit logging, and the regional controls available on the selected plan.

Retention and controls

Customers can export data, request deletion, revoke consent, disable optional processing, rotate or revoke API tokens, and configure operational controls available in the dashboard or API.

Some records may be retained where required for security, billing, legal compliance, audit integrity, or abuse prevention.

Contact

Privacy questions, export requests, and deletion requests can be sent to hello@gent.mx.