Email approval workflow
Some email work should wait for a human yes.
AI can draft, classify, and prepare the next step. The important part is deciding when it must stop. Gent lets the inbox pause sensitive replies or actions until the right person approves them.
The problem
Review often happens in the wrong place.
People review drafts in Slack, a shared mailbox, comments, or a second tool. That may catch a bad reply, but it separates the decision from the message, action, and final record.
Unclear authority
A person may approve the words without seeing the exact action the agent will take.
Loose evidence
The thread, reviewer, decision, and sent message can end up spread across different systems.
Slow exceptions
Risky cases wait for manual coordination instead of moving into an explicit approval queue.
Over-trusted agents
Without a gate, an agent can turn a draft into a send before the business has decided it should.
What changes
The inbox can hold the action before it happens.
Prepare
The agent drafts a reply or queues the email-related action inside the inbox that owns the work.
Require
Scopes and rules define which sends or actions need approval.
Review
A human approves or rejects the held action with the message context attached.
Execute
Approved work proceeds from the delegated inbox, not a borrowed human mailbox.
Log
The decision, reviewer, outcome, and message trail stay connected.
Where it fits
Use approvals where email creates risk.
Client replies
Hold sensitive client-facing messages before an agent sends them.
Vendor commitments
Review replies involving price, terms, access, payment, or documents.
Support exceptions
Let routine work move while unusual cases wait for a person.
Internal controls
Keep sensitive email work inside rules that a team can defend later.
Next step
Put the human yes where the risk is.
Start with one reply or action that should pause before it affects a client, vendor, payment, access, or reputation.