Inbox-to-workflow automation
Turn inbound email into the next step.
Gent gives an inbox the rules, events, tasks, files, approvals, and webhooks it needs to move email into the system that owns the work.
The problem
Email is often the trigger, but the work lives somewhere else.
A message arrives and the next step belongs in a product, CRM, finance queue, support workflow, calendar, or internal tool. Forwarding can move the message. Gent helps turn the message into structured work with a record around it.
Inbound triggers
Start from message events such as a new email, label change, sender match, or workflow condition.
Structured context
Use sender, recipients, subject, labels, thread, attachments, and inbox history as workflow input.
Owned actions
Create tasks, apply labels, send webhooks, prepare drafts, or route work from the inbox that received it.
Human gates
Queue sensitive replies or destructive actions when automation reaches the edge of its authority.
How it works
The inbox receives the signal and hands off the work.
Receive
A message lands in the inbox with the thread, sender, attachments, and delivery context attached.
Match
Workflow rules evaluate triggers and conditions such as sender, labels, content, and configured workflow logic.
Act
The rule applies labels, creates tasks, prepares drafts, updates records, stores files, or sends a webhook.
Notify
Event notifications deliver operational events to a webhook target or create a task in the inbox calendar.
Review
Approval queues hold high-stakes sends or destructive actions until a person approves or rejects them.
Use cases
Use the inbox as the front door for operational work.
Email to task
Create a task when a message needs follow-up, assignment, or a pending human decision.
Email to webhook
Send a signed payload to the product or workflow that should handle the next step.
Email to file
Turn attachments or workflow output into files that remain attached to the inbox record.
Email to approval
Queue drafts or sensitive actions when automation needs a human decision before execution.
Why Gent
The workflow should start where the message arrives.
When email automation sits outside the inbox, teams end up stitching together forwarding rules, parsing scripts, and disconnected logs. Gent keeps the trigger, action, approval, webhook, and audit trail around the inbox that owns the delegated work.
Programmable inbox
Messages, labels, tasks, files, contacts, approvals, events, and audit are exposed through the API.
Event-driven
Rules and notifications let a message start work without requiring someone to open the inbox first.
Controlled
Scoped tokens and approvals define which actions can happen automatically.
Reviewable
The record of what happened stays with the inbox, not a one-off script or hidden forwarding rule.
Next step
Give the delegated work its own address.
Start with one workflow that should no longer borrow a human inbox: vendor intake, client follow-up, support escalation, or agent-managed approvals.