Logistics teams
Run shipment and operations mail without losing control.
Logistics teams handle high-volume confirmation, exception, and proof emails. Gent turns those into managed workflows so every exception is routed, approved, and recorded.
Business problem
Where the value leaks.
Carrier status updates and customer queries pile up beside exceptions and invoices. One missed follow-up can delay fulfillment, and unclear approvals create disputes later.
Gent value
What changes operationally.
Exception triage
Route delayed, lost, and return-related mail to dedicated handlers before the queue grows into an operations incident.
Clear ownership
Separate project, lane, and supplier communication by workflow and inbox so each team can handle the right message flow.
Proof-first record
Attach shipment proofs, status messages, and approvals to context-rich logs for customer and finance audits.
Human control where needed
High-risk replies or exceptions can require explicit approval before any customer-facing update is sent.
Workflow path
How the email becomes managed work.
Customer and supplier mail lands in the right logistics-focused inbox for routing.
Rules separate routine updates from urgent or high-impact exceptions.
Auto-routed work enters webhooks, tasks, file storage, or team inboxes for response.
Completion and escalation checks ensure each exception is closed with evidence before completion.
Build it
From outcome to implementation.
Start with the buyer-facing use case, then use the workflow recipes and API sections below to implement the operating path.