Travel and hospitality
Turn booking and guest mail into delegated work.
Guest-facing email spikes around bookings and changes can become chaotic. Gent turns those messages into managed workflows instead of one inbox becoming a bottleneck.
Business problem
Where the value leaks.
Reservation requests, modifications, confirmation issues, and post-booking questions arrive all day. People miss updates, double-send the wrong message, and lose track of who approved exceptions.
Gent value
What changes operationally.
Speed for time-sensitive replies
Triage incoming requests by urgency and route qualified changes to the right agent workflow for faster response.
Operational continuity
Each booking context stays in one thread with files, labels, and events, even when responsibilities change hands.
Guest-safe handoffs
Approval holds are available for refunds, cancellations, and sensitive exceptions before any outbound message is released.
Decision traceability
All updates, responses, and approvals are linked to records that support support and finance review.
Workflow path
How the email becomes managed work.
Guest and partner emails land in separate booking and operations inboxes.
AI-aware triage separates routine confirmations from urgent amendments and complaints.
Follow-up, webhook, and task flows handle guest comms with repeatable escalation behavior.
Exceptions route to hold-and-approve paths with full context and email evidence.
Build it
From outcome to implementation.
Start with the buyer-facing use case, then use the workflow recipes and API sections below to implement the operating path.