Vendor and invoice intake
Turn vendor mail into handled work.
Gent gives vendor requests and invoice-heavy inboxes their own address, rules, files, tasks, approvals, and record, so admin mail becomes work someone can track instead of another thread waiting in a person's inbox.
The problem
Vendor mail is not just mail.
A vendor thread can contain an invoice, a missing detail, a date change, a renewal question, a document, and a reply that should not go out without review. When that lives in a personal inbox, the work is easy to miss and hard to audit.
Invoices
Recognize invoice-heavy mail and keep the original message, files, sender, and next step together.
Documents
Store uploaded files and workflow-created records where the inbox can keep using them.
Missing details
Turn requests for PO numbers, dates, contacts, or approvals into tasks or follow-up work.
Sensitive replies
Hold commitments, payment-related replies, or destructive actions for review before sending.
How it works
Email arrives. The inbox turns it into an operating record.
Receive
A vendor message lands in a dedicated inbox with sender, thread, attachments, and delivery context.
Classify
Rules, labels, and optional AI checks identify whether the message is an invoice, request, document, reminder, or exception.
Organize
Attachments can become files, messages can be labeled, contacts updated, and tasks created for missing information.
Escalate
If the reply affects money, terms, access, or reputation, the agent can queue it for human approval.
Notify
Webhooks and event notifications move the work into the finance, operations, or internal workflow that owns the next step.
Use cases
The inbox handles the intake. People handle the judgment.
Invoice intake
Collect invoice emails and related files without asking an operator to manually watch a personal mailbox.
Vendor follow-up
Ask for missing details, acknowledge receipt, and keep the thread moving from the workflow inbox.
Document collection
Keep files attached to the message, contact, client, or workflow where they are needed later.
Approval routing
Queue sensitive vendor replies or destructive actions for a human before anything is sent or changed.
Why Gent
Admin mail needs a work surface, not another shared inbox.
A shared inbox can show people the same messages. Gent gives software a place to receive, label, file, act, wait for approval, and preserve what happened around vendor work.
Inbox-native
Messages, files, contacts, tasks, labels, approvals, events, and audit live around the same inbox.
API-first
Internal tools can consume intake events and file records through webhooks and API calls.
Controlled
Scoped tokens and approval queues define what automation may do without a person.
Reviewable
Audit history keeps the action record attached to the inbox that handled the vendor work.
Next step
Give the delegated work its own address.
Start with one workflow that should no longer borrow a human inbox: vendor intake, client follow-up, support escalation, or agent-managed approvals.