Manual email intake
Stop copy-pasting inbound email into the real work.
Email is often where work starts, but people still copy details into tasks, CRMs, spreadsheets, finance tools, and support queues. Gent lets the inbox receive the message and hand off the work with context.
The problem
The inbox is the front door, but the work lives somewhere else.
Requests, invoices, lead emails, support issues, attachments, and approvals arrive by email. Then someone has to read, classify, retype, upload, assign, and follow up. That manual bridge is where work gets slow and lossy.
Retyping
People move sender details, dates, requests, amounts, and notes into another system by hand.
File handling
Attachments are downloaded, renamed, uploaded, and separated from the original thread.
Routing judgment
Someone decides whether the message is sales, support, finance, operations, or an exception.
No record
The final task or ticket often loses the email history, approval path, and exact handoff context.
What changes
The inbox becomes the intake surface.
Classify
Rules, labels, and configured AI checks identify what kind of work arrived.
Structure
Messages, senders, attachments, labels, files, and thread context become usable workflow input.
Act
The inbox can create tasks, store files, update contacts, prepare drafts, or send webhooks.
Escalate
Unclear or risky cases can move to a human approval path before anything changes.
Preserve
The original message and the downstream action stay connected in the inbox record.
Where it fits
Use it when email starts work that should not end as email.
Vendor intake
Invoices and missing details become files, tasks, and follow-up work.
Lead intake
Inbound demand becomes a routed follow-up path with context attached.
Support triage
Routine cases can be labeled and handed off while exceptions stay visible.
Internal operations
Requests can create tasks or webhook events for the system that owns the next step.
Next step
Give the delegated work its own address.
Start with one workflow that should no longer borrow a human inbox: vendor intake, client follow-up, support escalation, or agent-managed approvals.